Support & Contacts

Support & Contacts

We are here for you. Luminator provides sales support worldwide, whenever you need it. We understand time is important to our customers. Our sales service and response times translate directly to your competitive advantage; our goal is to continuously provide the service and support you need. Contact our sales or customer service team for inquiries, innovative products or to discuss new technologies and orders.


Tom Lail
Business Development Manager – North America – Rotor Wing


Larry Saunders
Business Development Manager – North America – Fixed & Rotor Wing


Jack Chen
Business Development Manager– Asia – Fixed & Rotor Wing


Lloyd Francis
Business Development Manager– Europe, Middle East and Africa – Fixed & Rotor Wing


John Moorman
Customer and Product Support Manager


Aircraft On Ground Support

We have established multiple communication tools to fit your communication style. Our response time to your request is our top priority. For immediate response to urgent inquiries outside normal business hours and aircraft on ground (AOG), contact us directly at 214-551-7873. For your convenience contact your customer service representative by email, fax or phone.

Aircraft on Ground (AOG)


Postal Service
Luminator | Aircraft Customer Service
900 Klein Road
Plano, Texas 75074

Toll Free: 800-388-8205

Main: 972-881-5483 or 972-881-LITE

Fax: 972-633-0767