Service Centers by Region
North America
900 Klein Rd
Plano, Texas 75074
USA
Phone: (972) 424-6511
Fax : (972) 633-0767
Our goal is to provide our customers with world class service- from our communication to the products and technology we use to get the repair done quickly, reliably, and at a reasonable price.
Mass Transit Contacts
- Customer Service: lmtcs@luminatorusa.com
- Parts orders: busparts@luminatorusa.com
- Warranty repair service: busrepair@luminatorusa.com
Field Service Support
Email fieldservice@luminatorusa.com
Message listing software support: messagelisting@luminatorusa.com
TwinVision MobiLite Sign Data Tool please click here. For programming instructions please download the document by clicking Mobilite instructions.
Axion Rail Service Center:
151, rue du Parc-de-l’Innovation
La Pocatière (Quebec)
G0R 1Z0, Canada
Mail contact:
- Service parts: customer.service@axiontech.ca
- Repairs: RMARequest@axiontech.ca
- Warranty support: RMARequest@axiontech.ca
Europe
The Service Center in Ulm (Germany) takes care of repairs and is your first contact for all questions and problems concerning repair and service of our products.
Please send all your goods for repair only to:
Service Center (LSC)
BMG MIS GmbH
Lise-Meitner-Straße 16
89081 Ulm
Germany
Phone: +49 (731) 59099 150
Fax: +49 (731) 59099 49150
info@ltg-service-center.com
You need an RMA number to return a defective product.
Please use our RMA (Return Material Authorization) form that you find under https://www.ltg-service-center.com/en/rma.
Concerning sales issues, customer support (hardware), customer support (software, i.e. configurations, destination texts) the well-known service contacts in respect to addresses and phone numbers remain unchanged.
Europe – Rail and CCTV Service Center:
Rail GmbH
Oderstrasse 47
24539 Neumünster
Germany
Mail contact:
- Focon products – customersupport@focon.dk
- Rail products– customer.service@ltgrail.de
- CCTV (VSN) products – kathrin.eickstaedt@ltg-emea.com
Telephone (all commodities):
+49 4321 75455 0
Middle East & Asia
Gorba AG Abu Dhabi
ME 9 C48 P258
Mohammed bin Zayed City
P.O. Box 93053
Abu Dhabi
United Arab Emirates
Michael Antony
Phone: +971 25 596 596
Fax: +971 25 595 969
michael.antony@gorba.com
Oceania
Mobitec Australia Pty Ltd
Unit 9 and 10
83 to 85 Boundry Road
Mortdale NSW 2223
Australia
Bob Barwick
Phone: +61 295 332 000
Fax: +61 295 333 500
destobob@bigpond.com.au